Chat Breeze is a social commerce hub that consolidates all customer chats into one inbox, simplifying the management of inquiries from multiple social media platforms such as Facebook, Twitter, Instagram, YouTube, LinkedIn, and WhatsApp. It offers a Unified inbox to handle all customer chats from one spot without distractions, along with features like marking chats as complete, pinning for later, and auto-tagging based on keywords. Additionally, it provides e-commerce integration for Shopify and custom e-commerce catalog, enabling easy introduction of products in conversations with customers. The platform's smart automation turns interactions into sales opportunities by proactively tagging contacts, reaching out to leads, and sending personalized messages based on keywords. It also offers social CRM to transform social interactions into lasting bonds, allowing deep dive into clients' histories and preferences. Furthermore, it includes analytics for insights to fine-tune social commerce performance and boost engagement. Overall, Chat Breezes simplifies managing multiple social media accounts, improves response times, and provides a personalized experience to boost sales and marketing.
✔ It offers e-commerce integration for Shopify and custom e-commerce catalog, enabling easy introduction of products in conversations with customers.
✔ Best for E-commerce business, retailers, customer support teams, social media managers, marketers, and small business owners who want to manage all their customers’ messages in one place.
✔ Alternative to Respond.io
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